Knowledge base

Knowledge bases, explained

Knowledge bases in Ask: private collections, shared org collections, and knowledge bases attached to agents, and how to tell them apart.

Upload documents into an Ask knowledge base: supported formats, drag-drop, OCR for scans and Arabic, and what to expect during ingestion.

Pull content into Ask knowledge bases from Notion, SharePoint, Google Drive, and live databases via the Data Connections settings.

Organize knowledge collections in Ask: create, rename, share, delete, and manage individual files inside a collection.

How knowledge base search works in Ask: hybrid semantic plus keyword retrieval, contextual summarization, and what you can actually tune.

Attach a knowledge base to an agent in Ask: use the Add knowledge button in the agent creator, and scope what each agent can search.